@import "https://fonts.googleapis.com/css2?family=Instrument+Sans:wght@400;500;600;700;800&display=swap";
:root{--font:"Instrument Sans", sans-serif}.complaint-page{min-height:80vh;font-family:var(--font);background:#f5f6fa}.complaint-hero{text-align:center;background:linear-gradient(120deg,#0d2550 0%,#1a3a6b 45%,#2a6099 100%);padding:80px 24px 70px;position:relative;overflow:hidden}.complaint-hero:before{content:"";background:radial-gradient(60% 80% at 80%,#2a609959 0%,#0000 70%),radial-gradient(40% 60% at 20% 30%,#ffffff0a 0%,#0000 60%);position:absolute;inset:0}.complaint-hero__grid{background-image:linear-gradient(#ffffff0a 1px,#0000 1px),linear-gradient(90deg,#ffffff0a 1px,#0000 1px);background-size:48px 48px;position:absolute;inset:0}.complaint-hero__watermark{color:#ffffff0d;white-space:nowrap;-webkit-user-select:none;user-select:none;pointer-events:none;font-size:90px;font-weight:700;position:absolute;top:50%;transform:translateY(-50%)rotate(-8deg)}.complaint-hero__breadcrumb{z-index:2;color:#fff9;margin-bottom:16px;font-size:13px;position:relative}.complaint-hero__breadcrumb span{color:#ffffff4d;margin:0 8px}.complaint-hero__title{z-index:2;color:#fff;letter-spacing:1px;margin:0 0 20px;font-size:clamp(32px,5vw,52px);font-weight:700;position:relative}.complaint-hero__accent{z-index:2;justify-content:center;align-items:center;gap:12px;margin-bottom:16px;display:flex;position:relative}.complaint-hero__accent-line{background:#e8a02099;border-radius:2px;width:48px;height:2px}.complaint-hero__accent-dot{background:#e8a020;border-radius:50%;width:10px;height:10px;box-shadow:0 0 12px #e8a02099}.complaint-hero__subtitle{z-index:2;color:#ffffff80;letter-spacing:3px;text-transform:uppercase;margin:0;font-size:13px;font-weight:600;position:relative}.complaint-body{max-width:1100px;margin:0 auto;padding:52px 24px 80px}.complaint-page-title{color:#1a3a6b;margin:0 0 6px;font-size:28px;font-weight:700}.complaint-page-subtitle{color:#7a8fa6;margin:0 0 40px;font-size:14px}.complaint-grid{grid-template-columns:1fr 1.6fr;align-items:start;gap:28px;display:grid}.complaint-info-col{flex-direction:column;gap:20px;display:flex}.complaint-info-card{background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden;box-shadow:0 2px 16px #0000000f}.complaint-info-card__header{background:linear-gradient(135deg,#1a3a6b,#2a6099);align-items:center;gap:10px;padding:14px 18px;display:flex}.complaint-info-card__header-icon{background:#ffffff26;border-radius:7px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:15px;display:flex}.complaint-info-card__header-title{color:#fff;margin:0;font-size:13.5px;font-weight:700}.complaint-info-card__body{padding:16px 18px}.complaint-steps{flex-direction:column;gap:14px;display:flex}.complaint-step{align-items:flex-start;gap:13px;display:flex}.complaint-step__num{color:#fff;background:linear-gradient(135deg,#1a3a6b,#2a6099);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;margin-top:1px;font-size:12px;font-weight:700;display:flex}.complaint-step__text{color:#374151;font-size:13.5px;line-height:1.7}.complaint-step__text strong{color:#1a3a6b;margin-bottom:1px;font-size:13px;display:block}.complaint-quick-items{flex-direction:column;gap:10px;display:flex}.complaint-quick-item{background:#f8fafd;border:1px solid #edf2f7;border-radius:9px;align-items:center;gap:12px;padding:11px 13px;text-decoration:none;transition:border-color .2s,box-shadow .2s;display:flex}.complaint-quick-item:hover{border-color:#2a6099;text-decoration:none;box-shadow:0 2px 10px #2a60991a}.complaint-quick-item__icon{border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:16px;display:flex}.complaint-quick-item__label{color:#7a8fa6;text-transform:uppercase;letter-spacing:.8px;margin-bottom:1px;font-size:10.5px;font-weight:700}.complaint-quick-item__value{color:#1a3a6b;margin:0;font-size:13px;font-weight:600}.complaint-note{color:#374151;background:#fff8f0;border-left:4px solid #e8a020;border-radius:0 8px 8px 0;padding:13px 16px;font-size:13px;line-height:1.7}.complaint-note strong{color:#b07d10}.complaint-form-card{background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden;box-shadow:0 2px 16px #0000000f}.complaint-form-card__header{background:#fafbfd;border-bottom:1px solid #edf2f7;align-items:center;gap:10px;padding:18px 24px;display:flex}.complaint-form-card__header-bar{background:linear-gradient(#1a3a6b,#2a6099);border-radius:2px;flex-shrink:0;width:4px;height:24px}.complaint-form-card__header-title{color:#1a3a6b;margin:0;font-size:17px;font-weight:700}.complaint-form-card__body{padding:28px 28px 32px}.complaint-form-group{flex-direction:column;gap:6px;margin-bottom:20px;display:flex}.complaint-form-group:last-of-type{margin-bottom:0}.complaint-label{color:#374151;letter-spacing:.2px;font-size:13px;font-weight:600}.complaint-label span{color:#c0392b;margin-left:2px}.complaint-input,.complaint-select,.complaint-textarea{width:100%;font-size:14px;font-family:var(--font);color:#374151;appearance:none;background:#fff;border:1.5px solid #e2e8f0;border-radius:8px;outline:none;padding:11px 14px;transition:border-color .2s,box-shadow .2s}.complaint-input::placeholder,.complaint-textarea::placeholder{color:#b0bec5}.complaint-input:focus,.complaint-select:focus,.complaint-textarea:focus{border-color:#2a6099;box-shadow:0 0 0 3px #2a60991a}.complaint-input:hover,.complaint-select:hover,.complaint-textarea:hover{border-color:#b0c4d8}.complaint-select-wrapper{position:relative}.complaint-select-wrapper:after{content:"";pointer-events:none;border-top:6px solid #7a8fa6;border-left:5px solid #0000;border-right:5px solid #0000;width:0;height:0;position:absolute;top:50%;right:14px;transform:translateY(-50%)}.complaint-select{cursor:pointer;padding-right:36px}.complaint-textarea{resize:vertical;min-height:120px;line-height:1.7}.complaint-form-row{grid-template-columns:1fr 1fr;gap:16px;display:grid}.complaint-file-wrapper{position:relative}.complaint-file-input{width:100%;font-size:13.5px;font-family:var(--font);color:#7a8fa6;cursor:pointer;background:#f8fafd;border:1.5px dashed #c8d8ea;border-radius:8px;outline:none;padding:10px 14px;transition:border-color .2s}.complaint-file-input:hover{background:#f0f6ff;border-color:#2a6099}.complaint-file-hint{color:#9aa5b4;margin-top:4px;font-size:11.5px}.complaint-submit-btn{color:#fff;font-size:14px;font-weight:700;font-family:var(--font);cursor:pointer;letter-spacing:.3px;background:linear-gradient(135deg,#1a3a6b,#2a6099);border:none;border-radius:8px;justify-content:center;align-items:center;gap:8px;margin-top:24px;padding:13px 32px;transition:transform .2s,box-shadow .2s;display:inline-flex;box-shadow:0 4px 16px #1a3a6b47}.complaint-submit-btn:hover{transform:translateY(-2px);box-shadow:0 8px 24px #1a3a6b61}.complaint-success{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:48px 24px;display:flex}.complaint-success__icon{background:#27ae601a;border:2px solid #27ae6033;border-radius:50%;justify-content:center;align-items:center;width:64px;height:64px;font-size:28px;display:flex}.complaint-success__title{color:#1a7a4a;margin:0;font-size:20px;font-weight:700}.complaint-success__sub{color:#7a8fa6;max-width:360px;margin:0;font-size:14px;line-height:1.6}.complaint-success__btn{color:#fff;font-size:13px;font-weight:600;font-family:var(--font);cursor:pointer;background:linear-gradient(135deg,#1a3a6b,#2a6099);border:none;border-radius:8px;align-items:center;gap:8px;margin-top:8px;padding:10px 24px;transition:transform .2s;display:inline-flex}.complaint-success__btn:hover{transform:translateY(-1px)}@media (max-width:900px){.complaint-grid{grid-template-columns:1fr}}@media (max-width:600px){.complaint-hero{padding:56px 16px 48px}.complaint-body{padding:32px 16px 60px}.complaint-form-row{grid-template-columns:1fr;gap:0}.complaint-form-card__body{padding:20px 16px 24px}.complaint-submit-btn{width:100%}}.complaint-recaptcha{min-height:78px;margin-top:4px;display:block;overflow:visible}